Shipping and Delivery Policy – ThubNow

At ThubNow, we strive to deliver your luxurious Turkish fashion to you as quickly as possible with the highest levels of reliability. This shipping policy clarifies all details regarding the timelines and terms for delivering your valued orders.

1. Shipping Destinations & Coverage

We ship our products worldwide directly from Türkiye

2. Processing & Preparation Time

Processing Time: 1 to 3 business days
During this time, we carefully prepare and inspect your order to ensure its quality before shipment

3. Estimated Shipping Duration

14 to 20 business days (excluding official holidays in your country)

Important Note: This duration starts after the processing period is complete, not from the order date

Example for clarity: If you place an order on October 1st, your order is expected to arrive between October 23rd and November 3rd (assuming no long holidays)

4. Shipping Costs

• Free shipping for all orders over [Insert amount, e.g., 299 USD / 250 USD / etc.]

• For orders below this amount, a nominal shipping fee will be applied at checkout

5. Shipment Tracking

Once your order has been shipped, you will receive an email containing a tracking number
You can use this number to track your shipment’s journey via our website or the shipping carrier’s official website

6. Important Information You Should Know

Customs Duties & Taxes
Some shipments may be subject to customs duties or import taxes according to the laws of your country
The customer is responsible for paying these fees if requested. ThubNow cannot control or pay these fees on your behalf

Shipping Address
Please ensure the shipping address you enter is correct and accurate, as we cannot be responsible for delays or losses resulting from an incorrect address
If a shipment is returned to us due to an address error, the cost for re-shipping will be charged to the customer

Shipping Delays
The mentioned duration (14-20 business days) is an estimate. Factors like weather conditions or unforeseen customs circumstances can affect the actual delivery date
We promise that we work with top-tier shipping partners to ensure your order arrives as soon as possible

7. Contact Us

For any inquiries regarding your shipment, please contact our customer support team

Email: support@thubnow.com
Business Hours: Sunday to Thursday, 9 AM – 5 PM Istanbul Time